Refund & Service Guarantee Policy
At WordPress Repair Pro, we stand behind the quality of our work and aim to provide fast, professional WordPress repair services. This Refund & Service Guarantee Policy explains when refunds may be issued and how our service guarantee works.
💰 Fix-or-Refund Guarantee
Our repair services are backed by a Fix-or-Refund Guarantee. If we are unable to resolve the specific WordPress issue you hired us to fix, you may be eligible for a full or partial refund depending on the circumstances.
This guarantee applies only to the specific repair service purchased and does not cover unrelated issues discovered during the repair process.
✅ When Refunds May Be Issued
- If we are unable to repair the issue covered by the purchased service
- If the service cannot be completed due to a technical limitation identified before work begins
- If a duplicate order was placed by mistake
- If we determine that the problem is outside the scope of the purchased service before repair work begins
❌ When Refunds Are Not Issued
- For completed repair work that successfully resolved the issue
- For WordPress Website Diagnostic Services, which are non-refundable once the diagnostic review has started or been completed
- If access to the website, hosting account, or WordPress dashboard is not provided in a timely manner
- If third-party hosting restrictions, server failures, domain issues, or external services prevent the repair from being completed
- If additional unrelated issues are discovered that require separate repair services
- If the client chooses not to proceed after work has already started
🔍 Diagnostic Service Policy
Our WordPress Website Diagnostic Service is a paid technical review used to identify the cause of a website issue. Because this service involves time spent analyzing the website, server behavior, files, plugins, themes, and configuration, diagnostic fees are non-refundable once the review has begun.
However, in many cases, the diagnostic fee may be credited toward the repair cost if you choose to hire us to fix the issue.
⚙ Scope of Service
Each service covers the specific issue described on the product or service page at the time of purchase. If additional issues are found during the repair process, we may recommend a separate service or provide an additional quote before continuing.
Examples of issues outside the original scope may include:
- Multiple malware infections across different website areas
- Server-level configuration issues controlled by the hosting provider
- Custom development work or theme redesign
- Performance optimization unrelated to the original repair service
- Issues caused by third-party plugins, APIs, or external services
⏱ Service Turnaround
Many WordPress repairs are completed within hours, but turnaround time depends on the severity of the issue, hosting environment, access provided, and complexity of the website.
Estimated completion times are not guarantees and may vary based on the condition of the website at the time service begins.
🔐 Access & Client Responsibility
To complete a repair, we may require access to your WordPress admin dashboard, hosting account, FTP/SFTP, or other technical systems. Delays in providing access may delay service or affect eligibility for refunds.
The client is responsible for ensuring that all login information provided is correct and that website backups are maintained whenever possible.
📩 Refund Requests
If you believe you are eligible for a refund, please contact us at support@wordpressrepairpro.com with your order details and a description of the issue. We will review the request and respond as quickly as possible.
📌 Policy Updates
We may update this Refund & Service Guarantee Policy at any time to reflect changes in services, payment processing requirements, or business practices. Updated versions will be posted on this page.
By purchasing a service from WordPress Repair Pro, you agree to this Refund & Service Guarantee Policy.